IBM says it now has a patent on a ‘secret’ way to predict when employees will quit, and it’s 95% accurate.
IBM CEO and chairman Ginni Rometty told CNBC last week:
“It took time to convince company management it was accurate,” Rometty told the network, but she said A.I. has now saved IBM almost $300 million by being able to retain employees rather than lose them.
While Rometty won’t talk about how IBM’s predictions scheme works, we know in general how some of this software from other companies works.
It often involves things like scanning employee emails and other communications; tracking their attendance, attitudes, and behavior; watching their social-media feeds; and doing other similar things that people technically know their employers might be able to do but aren’t really all that comfortable with.